£75.00£300.00

Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.

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Online Telephone Handling Skills Diploma Course Frequently Asked Questions:

How do I study the course? Online.
Where can I study from? UK or Internationally.
Are there entry requirements? Aged 16 or over with good understanding of English and ICT.
What qualification do I get? A Diploma certificate from iAP and CPD Certification Service.
What can I do with the qualification? Gain entry to higher level courses, or begin working in the sector at entry level.
When can I enrol? At any time.
How long is the course? You have up to one year (365 days) to complete the course. 16 guided study hours in total.

More Information

Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning.

Course consists of the following modules:

  • Customer Service Principles.
  • Excellent Customer Service Process.
  • Communication Skills for Customer Service.
  • Customer Service Techniques.
  • Handling Customer Complains.
  • Telephone Techniques.
  • Telephone Etiquette.
  • Telephone Customer Service Process.
  • Power of Telephone Courtesy.
  • Internal Customer Service.
  • Customer Service at Call Centres.
  • Developing Effective Telephone Customer Service Skills.

Assessment method and certification:

At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

This course is awarded by:

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