How do I study the course? Online.
Where can I study from? UK or Internationally.
Are there entry requirements? Aged 19 or above with good understanding of English, numeracy and ICT.
What qualification do I get? ncfe Level 3 Certificate in Principles of Customer Service.
What can I do with the qualification? Gain entry to higher level courses, or begin working in the sector at entry level.
When can I enrol? At any time.
How long is the course? You have up to one year (365 days) to complete the course. 220 guided study hours in total.
The NCFE Level 3 Certificate in Principles of Customer Service is designed for individuals who want to acquire the skills and knowledge and enjoy a career in customer service. Customer service is one of the important elements of any business. It is the factor that determines the overall satisfaction of the customer with regards to the organisation’s goods and services. The need for proper customer care in the current world is increasing dramatically and the demand for qualified and talented individuals are at an all-time high. It is a blooming industry with ample room for progression for aspiring individuals.
The NCFE Level 3 Certificate in Principles of Customer Service course is perfect for individuals who want to learn more about the industry. This course is developed to acquaint you with the customer service environment, principle of business and customer retention. Learn how to resolve customer complaints and how to monitor customer service interactions and feedback in an effective manner. Learners will be educated on how to promote and implement equality, diversity and inclusion in the workplace and make it a welcoming and comfortable environment for all employees and customers.
The course is studied over 7 modules:
- Understand the Customer Service Environment [R/507/5627].
- Principles of Business [L/507/4329].
- Understand how to Resolve Customer’s Problems or complaints [D/507/5565].
- Understand Customers and Customer Retention [K/507/5634].
- Understand How to Monitor customer Service Interactions and Feedback [M/507/5568].
- Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337].
- Understand how to Manage Performance and Conflict in the Workplace [D/507/5646].
To complete the course, students are expected to successfully complete all end of unit assessments, marked by course tutor.
This course is accredited by:
NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.